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Frequently Asked Questions
Everything you need to know about ordering, branding, delivery, payment and returns.
Can you brand our Workwear & HiVis Clothing, and can I order online?
Yes. Add all the items you need to your shopping basket and use our online branding tool to add your required printing or embroidery.
Is there a minimum order for branded Workwear, Hi-Vis Clothing or PPE?
No minimum order. You can order as few, or as many, as you need.
Do you charge an artwork set-up fee?
No. Artwork creation, proofs and any help you may need are all completely free of charge.
Will I receive an artwork proof to approve before production commences?
Yes. Our artwork team will email you a proof soon after ordering.
Important: We cannot progress your branded order until your artwork proof has been approved in writing.
Delivery & Production
I have ordered unprinted items. When can I expect delivery?
We have thousands of Workwear, HiVis and PPE products in stock. Although our website does not currently display live stock levels, we aim to dispatch stock orders as quickly as possible.
Orders placed before 3pm: We do our best to deliver these the next working day.
Items which are not currently in stock can take a few days longer while we obtain stock from the relevant manufacturer. If your requirement is urgent, we recommend contacting us before ordering so that we can confirm expected delivery.
I have ordered branded items. When can I expect delivery?
Our standard turnaround for branded Workwear or Hi-Vis Clothing is approximately 7 working days from approval of your artwork.
I need my branded items quickly. Can you speed up production?
Yes. Various Fast Track production options are available from the shopping basket.
If you have a specific deadline, contact us and we will do everything we can to assist.
Business Customers
My company orders regularly and in bulk. What solutions can you offer?
We have various perfect solution. Our bespoke B2B ordering portals are ideal for larger organisations with multiple users, departments and locations.
Our B2B portals can include:
Order approval controls
Department and user spend controls
In-depth reporting
Invoice consolidation
Stock control
Multiple users and delivery locations
Best of all – our B2B portals are completely FREE. Contact info
info@sitesupplyco.com for more information.
I cannot see what I am looking for. Can you supply it?
More than likely, yes! Our product range extends far beyond the products listed on www.hivis.net.
Email info@sitesupplyco.com and we'll do our very best to help.
Will I pay a carriage charge?
FREE carriage on orders over £150 ex VAT to most UK mainland addresses.
Orders below £150 ex VAT incur a £6.00 carriage charge.
Highlands, Islands and non-UK addresses may attract additional delivery charges.
Payment, Returns & Policies
What payment options do you offer?
Our website accepts all major credit and debit cards as well as PayPal.
We also offer 30-day credit accounts, subject to status. More information can be found here.
What is your returns policy?
Branded items: These cannot be returned unless they are damaged or faulty.
Non-branded items: These can be returned for any reason within 14 days of despatch.
All returned items require a returns note. Please contact info@sitesupplyco.com to obtain one.
Where can I find your terms and conditions?
When placing an order you agree to our terms and conditions. You can read them here.
Will my privacy be respected?
Absolutely. Your privacy is important to us. Our full privacy policy can be found here.
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Still have a question?
Our team is here to help. Email info@sitesupplyco.com and we'll be happy to assist.