Frequently Asked Questions

Choose your garments, sizes and quantities, then add them to your basket. Use the branding options in the basket to add printing or embroidery and upload your artwork. Explore printing and embroidery for more detail.

No. You can order a single item or kit out a whole team. Check the bulk pricing on each product page to see the quantity discounts available.

Yes. Artwork setup and proofs are free. The garment price and the cost of printing or embroidery are separate; your selected personalisation is charged in addition to the garment.

Yes. We email an artwork proof for you to check. Please review the logo, colours, wording and placement carefully and approve it in writing. Production cannot begin until your proof is approved.

The basket lets you select a new or existing logo. If you need help identifying artwork from an earlier order, email us with your order details.

Use the size guide on the product page. Check whether measurements refer to your body or to the garment, as sizing can vary between brands. If you are unsure, contact us before ordering, especially before adding personalisation.

For in-stock items ordered before 3pm, we aim for next-working-day delivery. This is an aim, rather than a guaranteed service. Items sourced from a manufacturer can take longer. The website does not currently show live stock levels, so contact us before ordering if you have a deadline.

Our usual turnaround is approximately 7 working days after you approve your artwork. Allow time for the artwork proof and approval when planning your order.

Fast Track production options are available in the basket. If you have a fixed deadline, contact us before ordering so we can check what is possible for your items.

Delivery is free on orders over £150 excluding VAT to most UK mainland addresses. Orders below that threshold carry a £6 delivery charge. Highlands, islands and addresses outside the UK may cost more; check the charge shown for your delivery address before completing your order.

Use our Report an issue page and choose Delivery or tracking, or Missing item. Include your order number and tell us what has not arrived. The page opens a prefilled email, which you must send from your email app.

We accept major credit and debit cards and PayPal. Eligible businesses can apply for a 30-day credit account, subject to status. Read about trade accounts.

Yes. Our free bespoke B2B ordering portals help larger organisations manage purchasing across teams and locations. Options include approval controls, user and department spending controls, reporting, consolidated invoices and stock control. Contact us to discuss how your business orders.

Our supply range extends beyond the online catalogue. Email us the product, specification or manufacturer code, along with the quantity you need, and we will check whether we can supply it.

Our published returns policy allows non-branded items to be returned within 14 days of despatch. Please use our Report an issue page and select Return request to request a returns note before sending anything back. Read the full terms and conditions for the applicable conditions.

Personalised items cannot normally be returned for a change of mind. If an item is damaged or faulty, use our Report an issue page with your order details so we can help. Please check sizes and your artwork proof before approval.

Use our Report an issue page to provide your order number and a clear description of the problem. It opens a prefilled email, which you must send from your email app. You can also email info@sitesupplyco.com directly. If an item is damaged or the branding is incorrect, attach photos to the email to help us investigate.

Use our Report an issue page and choose Wrong item or size received. Include your order number and the product, size or colour affected. Attach clear photos to the email after it opens, then send it from your email app.

Use our Report an issue page and choose Printing or embroidery. Describe the issue and attach clear photos of the garment and affected branding to the email after it opens. Send the email from your email app so our team receives it.

You can find our terms and conditions and privacy policy online. This FAQ is a practical summary; please refer to the full policies for their conditions.