The Site Supply Company Limited
Version 3.0 – August 2026
The Site Supply Company Limited takes the privacy and security of personal information seriously.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, how long we keep it and the rights you have in relation to your personal data.
1. Who We Are
The Site Supply Company Limited is a company registered in England and Wales under company number 04369248.
Our registered office is:
The Site Supply Company Limited
1B Vauxhall Trading Estate, Greg Street,
Stockport
SK4 1QR
United Kingdom
For the purposes of UK data protection law, The Site Supply Company Limited is the Data Controller responsible for the personal information described in this Privacy Policy.
We are registered with the Information Commissioner's Office (ICO) under registration number ZA394387.
Our Data Protection Contact is:
Danny Mckeever
Email: danny.mckeever@sitesupplyco.com
Telephone: 0161 480 0333
2. Information We Collect
The personal information we collect depends upon how you interact with us.
This may include:
- your name;
- company name;
- job title or department;
- billing address;
- delivery address;
- email address;
- telephone and mobile numbers;
- order history;
- quotation and enquiry information;
- account information;
- correspondence with us;
- information relating to a business credit account;
- transaction and payment information;
- artwork, logos and personalisation instructions supplied with an order;
- IP address;
- browser and device information;
- website usage information;
- cookie and similar technology identifiers; and
- other information you voluntarily provide to us.
We aim to collect only the personal information reasonably necessary for the relevant purpose.
3. How We Collect Your Information
We may collect information when you:
- place an order through one of our websites;
- create or use an online account;
- request a quotation;
- contact us by telephone or email;
- submit a purchase order;
- request a business credit account;
- supply artwork or personalisation instructions;
- contact our customer service team;
- subscribe to marketing communications;
- visit or interact with our websites;
- visit our premises or meet with our employees; or
- otherwise do business with us.
We may also receive information from third parties where appropriate, including payment providers, credit-reference services, couriers, suppliers and other organisations involved in fulfilling an order or managing a business account.
4. Why We Use Your Personal Information
We only process personal information where we have a lawful basis for doing so.
Depending upon the circumstances, we may process information because it is necessary:
To Perform a Contract
We may use your information to:
- provide quotations;
- process and fulfil orders;
- personalise products;
- produce and approve artwork;
- take or administer payments;
- deliver goods;
- communicate about an order;
- process returns and refunds;
- provide customer service; and
- manage customer accounts.
To Meet a Legal Obligation
We may process and retain information where necessary to comply with legal and regulatory obligations, including accounting, taxation and record-keeping requirements.
For Our Legitimate Interests
Where appropriate and where those interests are not overridden by your rights, we may process personal information for legitimate business purposes including:
- operating and improving our business;
- providing customer service;
- managing customer and supplier relationships;
- preventing fraud;
- maintaining appropriate business records;
- protecting our legal rights;
- resolving complaints and disputes;
- improving our products, services and websites;
- maintaining website and information security; and
- appropriate business-to-business marketing.
With Your Consent
Where consent is the appropriate lawful basis, we may ask for your permission before processing your information.
Where we rely upon consent, you may withdraw it at any time.
5. Orders and Deliveries
When you place an order, we use the information you provide to process your order and arrange delivery.
We may provide relevant information such as your name, delivery address, telephone number and email address to couriers, carriers, suppliers or fulfilment partners where reasonably necessary to deliver your order.
We only provide information reasonably necessary for this purpose.
6. Personalised Products and Artwork
Where you order printed, embroidered, UV printed, labelled, altered or otherwise personalised products, we may retain artwork, logos, proofs, personalisation instructions and correspondence associated with the order.
This information is used to:
- produce your order;
- obtain and record artwork approval;
- respond to questions about the order;
- facilitate repeat orders where appropriate; and
- maintain reasonable business records.
Artwork supplied to us may contain names or other personal information. You should only provide personal information that is necessary for the order.
7. Payments
Payments may be processed by third-party payment providers.
Where a third-party payment provider processes your payment, your payment information will also be processed in accordance with that provider's privacy practices.
We do not intentionally retain complete payment-card details where these are processed securely by our payment provider.
We may retain transaction information necessary for accounting, fraud prevention, refunds and business administration.
8. Business Credit Accounts
Business customers may apply for credit facilities with us.
Where appropriate, we may carry out credit checks and may use a third-party credit-reference or business-information provider.
Information processed may include:
- company name;
- company registration number;
- registered and trading addresses;
- contact details;
- directors or other relevant individuals where appropriate;
- credit history or creditworthiness information; and
- payment history with us.
We use this information to assess and manage commercial credit risk and administer credit accounts.
Where a credit check involves personal information relating to an individual, we will process that information in accordance with applicable data protection legislation.
9. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information with trusted organisations where reasonably necessary to operate our business, fulfil an order, provide our services or meet legal obligations.
These organisations may include:
- couriers and delivery companies;
- product manufacturers and suppliers;
- fulfilment partners;
- payment processors;
- banks and financial service providers;
- credit-reference and business-information providers;
- accountants and professional advisers;
- IT and website service providers;
- email and marketing service providers;
- analytics providers;
- fraud-prevention providers; and
- government, regulatory, law-enforcement or other authorities where legally required.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.
Some organisations may act as independent data controllers in relation to information supplied to them and will process that information under their own privacy policies and legal obligations.
10. Marketing Communications
We may occasionally contact customers and prospective customers with information about products, services, offers, product launches or other information we believe may be relevant.
We will only send electronic direct marketing where we have an appropriate lawful basis and in accordance with applicable privacy and electronic communications legislation.
Where we rely upon your consent, you may withdraw that consent at any time.
You can unsubscribe from marketing emails using the unsubscribe link contained within the email or by contacting us directly.
Opting out of marketing will not prevent us from contacting you about existing orders, quotations, accounts, deliveries or other service-related matters.
Where you unsubscribe, we may retain limited information on a suppression list so that we can record and respect your preference not to receive further marketing.
11. Cookies and Website Information
Our websites may use cookies and similar technologies.
Cookies are small files or pieces of information stored on or accessed from your device when you use a website.
Some cookies are necessary for our websites to operate correctly, including functions such as shopping baskets, checkout processes, security and account access.
Other cookies may be used, subject to applicable requirements and your choices, for purposes such as:
- website analytics;
- understanding how visitors use our websites;
- remembering preferences;
- measuring website performance;
- measuring advertising effectiveness; and
- improving our websites and services.
Where consent is legally required for non-essential cookies, we will seek that consent before using them.
You can manage applicable cookie preferences through the cookie controls provided on our website and through your browser settings.
Further information may also be provided in our Cookie Policy or cookie preference tool.
12. International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.
Depending upon the destination and provider, this may include reliance upon UK adequacy regulations or appropriate contractual and other safeguards recognised under UK data protection legislation.
13. How We Protect Your Information
We take reasonable and appropriate technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure; and
- destruction.
These measures include appropriate website security, access controls, system security, staff procedures and secure methods for handling personal information.
No internet-based system can be guaranteed to be completely secure, but we regularly consider the measures appropriate to the nature of the information we process.
14. How Long We Keep Your Information
We do not retain personal information for longer than reasonably necessary.
The period for which information is retained depends upon the purpose for which it was collected and any applicable legal, accounting, taxation or contractual requirements.
For example, we may retain:
- order and transaction records for the period required for accounting, taxation and legal purposes;
- customer account information while an account remains active and for an appropriate period afterwards;
- artwork and order information where reasonably required for order history, repeat orders or dispute resolution;
- credit-account records for an appropriate period after an account closes; and
- marketing information until you withdraw consent, object to marketing or the information is no longer reasonably required.
Where information is no longer required, it will be deleted, anonymised or securely disposed of where appropriate.
15. Special Category Personal Data
We do not normally need to collect or process special category personal data, such as information concerning health, racial or ethnic origin, religious beliefs, political opinions, trade union membership, biometric data or sexual orientation.
Please do not provide this type of information unless it is specifically requested and necessary.
If we have a legitimate need to process special category personal data, we will ensure that an appropriate lawful basis and additional condition for processing applies.
16. Your Data Protection Rights
Depending upon the circumstances, UK data protection law gives you rights in relation to your personal information.
These may include the right to:
- access personal information we hold about you;
- correct inaccurate or incomplete information;
- request erasure of your information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing;
- object to direct marketing at any time;
- request data portability where applicable;
- withdraw consent where processing is based upon consent; and
- have certain rights relating to automated decision-making and profiling.
These rights are subject to conditions and exemptions and do not apply in every circumstance.
For example, we may need to retain certain information despite an erasure request where we have a legal obligation or other lawful reason to retain it.
17. Exercising Your Rights
If you wish to exercise a data protection right, please contact us using the details at the end of this Privacy Policy.
We may need to request reasonable information to confirm your identity before responding to a request.
We will respond within the timescale required by applicable data protection law.
There is normally no charge for exercising your data protection rights, although the law permits fees or refusal in certain limited circumstances involving manifestly unfounded or excessive requests.
18. Automated Decision-Making
We do not normally make decisions about individuals based solely on automated processing which produce legal or similarly significant effects.
If this changes, we will provide the information and safeguards required by applicable data protection legislation.
19. Children
Our products and services are not specifically directed at children and we do not knowingly seek to collect personal information directly from children through our websites.
If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address the situation.
20. Consequences of Not Providing Information
You are not generally obliged to provide personal information to us.
However, certain information is necessary for us to provide quotations, accept and fulfil orders, deliver products, process payments, administer accounts and comply with legal requirements.
If you do not provide information that is reasonably necessary for these purposes, we may be unable to provide some or all of the requested products or services.
21. Complaints
If you have concerns about how we process your personal information, we would appreciate the opportunity to address them.
Please contact:
Data Protection Contact
The Site Supply Company Limited
Unit 16 & 17 Haigh Park
Whitehill Industrial Estate
Stockport
SK4 1QR
Email: danny.mckeever@sitesupplyco.com
Telephone: 0161 480 0333
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information about making a complaint and exercising your data protection rights is available from the ICO.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, websites, services, technology or legal obligations.
The latest version will be published on our website.
Where appropriate, significant changes may also be brought to your attention.
The Site Supply Company Limited
Company Number: 04369248
ICO Registration Number: ZA394387
Version 3.0 – August 2026