These Terms and Conditions apply to goods and services supplied by The Site Supply Company Limited ("we", "us" or "our"), including orders placed through our websites, by telephone, email, purchase order or other agreed means.
Please read these Terms carefully before placing an order.
1. About These Terms
1.1 These Terms govern the sale and supply of goods and associated services by us to you ("you" or "the Customer").
1.2 If you are purchasing goods wholly or mainly for purposes relating to your trade, business, craft or profession, you are a Business Customer.
1.3 If you are an individual purchasing goods wholly or mainly for purposes outside your trade, business, craft or profession, you are a Consumer.
1.4 Certain provisions of these Terms apply only to Business Customers or Consumers. Where this is the case, it will be stated.
1.5 Nothing in these Terms is intended to restrict or exclude any statutory rights which cannot legally be restricted or excluded.
2. Orders and Formation of Contract
2.1 Placing an order with us constitutes an offer by you to purchase the goods or services specified in the order.
2.2 Receipt of an automated order acknowledgement, payment confirmation or other automated communication does not necessarily constitute acceptance of your order.
2.3 We may decline or cancel an order before acceptance, including where:
- goods are unavailable;
- there has been a pricing or product-description error;
- we are unable to obtain payment;
- we reasonably suspect fraud or misuse;
- the order contains artwork or content we are unwilling or unable to reproduce;
- a supplier or manufacturer is unable to fulfil a special-order item; or
- we are unable to fulfil the order for another reasonable commercial or legal reason.
2.4 A contract is formed when we expressly confirm acceptance of the order or dispatch the goods, whichever occurs first.
2.5 Where an order includes personalised goods, acceptance may also be subject to approval of artwork and any other information reasonably required for production.
3. Prices and VAT
3.1 Prices are those displayed on our website or contained in our quotation at the time an order is placed, subject to these Terms.
3.2 Prices will be shown as inclusive or exclusive of VAT as stated on the relevant website, quotation or order documentation. VAT will be charged at the applicable rate where required.
3.3 Delivery, carriage, insurance, personalisation and other charges will be shown or advised separately where applicable.
3.4 We take reasonable care to ensure prices are accurate. However, errors may occasionally occur.
3.5 If an obvious pricing error is identified before acceptance or dispatch, we are not obliged to supply the goods at the incorrect price. We will normally contact you and offer you the opportunity to proceed at the correct price or cancel the affected item or order for a refund.
3.6 We reserve the right to change our prices at any time, but changes will not normally affect orders already accepted by us.
4. Payment
4.1 Unless an approved credit account or other payment arrangement has been agreed, payment must be received in full before goods are dispatched or personalised production commences.
4.2 We may carry out reasonable checks before accepting payment or supplying goods.
4.3 Where a payment is subsequently reversed, charged back or otherwise withdrawn, the amount concerned will remain due to us where the underlying debt is valid.
5. Business Credit Accounts
5.1 This section applies to Business Customers with an approved credit account.
5.2 Payment must be made in accordance with the payment terms shown on our invoice or separately agreed in writing.
5.3 We may reduce, suspend or withdraw a credit facility at any time.
5.4 Where an undisputed commercial payment becomes overdue, we reserve the right to charge interest, fixed compensation and reasonable recovery costs to the extent permitted by the Late Payment of Commercial Debts (Interest) Act 1998 and associated legislation.
5.5 We may suspend outstanding orders or refuse further credit while overdue sums remain unpaid.
5.6 You must notify us promptly if you genuinely dispute an invoice and provide reasonable details of the dispute. Undisputed amounts remain payable when due.
6. Product Information
6.1 We take reasonable care to ensure product descriptions, photographs, specifications and other information are accurate.
6.2 Photographs are provided for illustrative purposes. Colours and appearance may vary because of screen settings, manufacturing batches, supplier changes and other factors.
6.3 Manufacturers may occasionally make minor changes to product specifications, packaging or appearance without prior notice.
6.4 Where a particular brand, model, colour, certification, specification or other characteristic is essential, you should make this clear before ordering.
7. Availability and Substitutions
7.1 All goods are subject to availability.
7.2 Where a product becomes unavailable, we may contact you to offer a suitable alternative or refund the affected item.
7.3 We will not knowingly substitute safety-critical PPE with a materially different specification or certification without the Customer's agreement.
7.4 Where a particular manufacturer, product standard, certification, colour, material or other specification is important to your intended use, you should confirm this when ordering.
7.5 Any substitute product accepted by you will become the product supplied under the contract.
8. Personalised and Customised Goods
8.1 Personalised goods include goods which are printed, embroidered, UV printed, heat sealed, transferred, altered, tailored, engraved, labelled, specially manufactured or otherwise customised to your requirements.
8.2 You are responsible for providing complete and accurate personalisation instructions.
8.3 This includes checking:
- spelling;
- wording;
- names and numbers;
- colours;
- logo versions;
- positioning;
- quantities;
- garment/product colours;
- sizes;
- any other information supplied by you.
8.4 Once production has commenced, changes or cancellations may not be possible.
8.5 If we agree to make a change after production has commenced, additional charges may apply for work already undertaken, materials used and any necessary re-production.
9. Artwork and Proof Approval
9.1 Where we provide an artwork proof, visual or digital representation for approval, you are responsible for checking it carefully.
9.2 Approval of the artwork authorises us to proceed with production.
9.3 Once approved, we will not normally be responsible for errors that were clearly visible on the approved artwork, including spelling errors, incorrect telephone numbers, incorrect wording, incorrect logo versions or incorrect positioning specifically approved by you.
9.4 Artwork proofs are visual representations and may not reproduce the exact final dimensions, colours, texture or appearance of the finished product.
9.5 We may make minor production adjustments reasonably necessary to achieve a satisfactory result.
10. Print, Embroidery and Colour Variations
10.1 Printing, embroidery and other personalisation processes are subject to reasonable manufacturing tolerances.
10.2 Exact colour matching cannot always be guaranteed.
10.3 Colours displayed on monitors, phones or printed proofs may differ from the finished product.
10.4 Garment and product colours may also vary slightly between manufacturing batches.
10.5 Unless expressly agreed otherwise in writing, minor variations in colour, print dimensions, embroidery dimensions or positioning which are reasonable for the relevant production process will not constitute a defect.
10.6 If exact Pantone, thread, positioning or dimensional requirements are essential, these must be agreed with us in writing before production.
11. Customer-Supplied Artwork and Intellectual Property
11.1 By supplying artwork, logos, trademarks, photographs, text or other material to us, you confirm that you own the relevant rights or have permission to reproduce the material for the purposes of your order.
11.2 You grant us permission to reproduce the supplied material solely as reasonably necessary to fulfil your order.
11.3 We reserve the right to refuse to reproduce material which we reasonably believe may be unlawful, infringing, offensive or otherwise inappropriate.
11.4 Business Customers shall indemnify us against reasonable losses, liabilities, damages and costs arising from a third-party intellectual-property claim resulting directly from artwork or other material supplied by the Business Customer, except to the extent that the claim results from our own unauthorised alteration or use.
12. Safety Equipment and PPE
12.1 Where goods constitute Personal Protective Equipment ("PPE"), relevant conformity, certification and product information will be provided or made available where required by applicable law.
12.2 Business Customers are responsible for carrying out appropriate workplace risk assessments and selecting PPE suitable for the hazards, environment and intended use.
12.3 Product recommendations and information provided by us do not replace a legally required workplace risk assessment or competent health and safety assessment.
12.4 PPE must be used, stored, maintained, inspected and replaced in accordance with applicable instructions and manufacturer guidance.
12.5 You should not modify PPE unless the modification is permitted by the manufacturer and applicable requirements.
12.6 Nothing in this section excludes any obligation or liability which cannot lawfully be excluded.
13. Personalisation of Safety Helmets and PPE
13.1 Certain safety helmets and other PPE may be suitable for approved forms of personalisation.
13.2 We will use processes and products that we reasonably consider suitable for the relevant item.
13.3 Customers should not subsequently apply unauthorised paints, solvents, adhesives, stickers or other materials to PPE where doing so may conflict with manufacturer instructions.
13.4 Where certification, conformity or manufacturer approval is critical to a particular application, Business Customers should notify us before ordering so that the proposed product and personalisation method can be checked.
14. Delivery
14.1 We will deliver goods to the delivery address supplied when the order is placed.
14.2 You are responsible for ensuring the delivery information provided is complete and accurate.
14.3 Delivery dates and lead times quoted by us are estimates unless we expressly confirm in writing that a particular delivery date is guaranteed.
14.4 Estimated delivery periods may be affected by stock availability, artwork approval, production requirements, supplier lead times, couriers and events outside our reasonable control.
14.5 We will use reasonable efforts to meet estimated delivery dates.
14.6 Consumer delivery rights provided by law are unaffected by this section.
14.7 Where a delivery cannot be completed because incorrect information has been supplied, nobody is available to accept delivery, or delivery is otherwise refused without valid reason, we may charge reasonable additional delivery or redelivery costs.
15. Risk and Inspection of Goods
15.1 Risk in the goods passes to Business Customers upon delivery to the agreed delivery location.
15.2 Risk in goods supplied to Consumers passes in accordance with applicable consumer law.
15.3 Business Customers should inspect goods promptly after delivery and notify us as soon as reasonably practicable of shortages, visible damage or incorrect goods.
15.4 We request that visible delivery discrepancies are reported within 24 hours where reasonably possible. This assists us in raising claims with carriers and investigating the issue.
15.5 Failure by a Consumer to report a problem within 24 hours does not remove or reduce any statutory rights.
16. Retention of Title – Business Customers
16.1 This section applies to Business Customers only.
16.2 Legal title to goods supplied by us will not pass to the Business Customer until we have received payment in full for those goods.
16.3 Until title passes, the Business Customer shall take reasonable care of the goods and, so far as reasonably practicable, keep them identifiable as goods supplied by us.
16.4 Risk may pass to the Business Customer before legal title passes.
16.5 Our rights under this section are subject to applicable insolvency law and any other rights which cannot lawfully be excluded.
17. Consumer Cancellation Rights
17.1 This section applies to Consumers purchasing at a distance, including through our website, where statutory cancellation rights apply.
17.2 Subject to the exclusions below, Consumers generally have the right to cancel an eligible distance contract within 14 days after the day on which the goods are received.
17.3 You must inform us clearly that you wish to cancel within the applicable cancellation period.
17.4 Goods should then be returned in accordance with the applicable statutory requirements and our returns instructions.
17.5 Unless the goods are faulty, incorrect or otherwise not in conformity with the contract, the Consumer will normally be responsible for the direct cost of returning cancelled goods where the law permits.
17.6 We may make a deduction from a refund where permitted by law if goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
17.7 Refunds will be made within the timescale and by the method required by applicable consumer law.
18. Personalised Goods and Consumer Cancellation
18.1 The statutory right to cancel a distance contract does not generally apply to goods made to the Consumer's specifications or clearly personalised, where the relevant legal exemption applies.
18.2 This can include garments and products personalised with logos, names, text, embroidery, DTF printing, UV printing or other bespoke alterations.
18.3 This exclusion relates to cancellation or change of mind. It does not remove a Consumer's statutory rights where goods are faulty, not as described or otherwise fail to conform to the contract.
19. Business Returns
19.1 Business Customers do not have an automatic statutory right to return correctly supplied goods merely because they are no longer required.
19.2 We may, at our discretion, accept the return of standard, non-personalised goods.
19.3 Any agreed Business Customer return may be subject to conditions including:
- prior return authorisation;
- goods being unused and in resaleable condition;
- original packaging being intact;
- return within the period specified by us;
- payment of return carriage; and
- a reasonable restocking charge.
19.4 Special-order, personalised, customised, altered or clearance goods will not normally be accepted for return unless faulty, incorrectly supplied or otherwise agreed by us.
20. Special-Order Goods
20.1 Certain goods are obtained or manufactured specifically to fulfil a Customer's order and may be identified as special-order, extended-lead-time or otherwise non-stock goods.
20.2 Once we have committed to purchasing or manufacturing a special-order item, cancellation may not be possible.
20.3 Where we agree to cancellation, we may deduct or charge reasonable costs that we have already incurred, subject always to applicable Consumer rights.
21. Faulty, Damaged or Incorrect Goods
21.1 If goods arrive damaged, faulty, incomplete or incorrect, please notify us as soon as reasonably possible.
21.2 We may request photographs or other reasonable information to allow us to investigate the issue.
21.3 Where appropriate, we may arrange collection, repair, replacement or refund in accordance with your legal rights and these Terms.
21.4 Nothing in these Terms limits a Consumer's rights under the Consumer Rights Act 2015 or other applicable legislation.
21.5 Personalised goods remain covered by applicable rights relating to faulty or incorrectly supplied goods.
22. Returns Procedure
22.1 Please contact us or use our Returns Form before returning goods where possible.
22.2 Returned goods should be appropriately packaged to prevent damage in transit.
22.3 Where you are responsible for arranging a return, we recommend using a service that provides proof of delivery.
22.4 You remain responsible for goods during a return arranged by you until they are delivered to us, subject to applicable consumer law.
23. Liability – Consumers
23.1 Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.
23.2 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
23.3 Consumer statutory rights are unaffected.
24. Liability – Business Customers
24.1 This section applies to Business Customers only.
24.2 Nothing in these Terms limits or excludes liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability which cannot legally be limited or excluded.
24.3 Subject to clause 24.2, we shall not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings or loss of goodwill arising from the supply or use of goods.
24.4 We shall not be liable for delays caused by circumstances outside our reasonable control.
24.5 Subject to clause 24.2 and to the extent permitted by law, our total liability arising from an order shall not normally exceed the total amount paid or payable to us for the goods or services giving rise to the claim.
25. Customer Responsibilities
25.1 You are responsible for ensuring that goods ordered are appropriate for your intended use.
25.2 Business Customers are responsible for providing accurate specifications and determining whether products meet their operational, technical, regulatory and safety requirements.
25.3 Where you are uncertain about a product specification, you should contact us before ordering.
26. Personal Guarantees and Trade Credit Accounts
26.1 Where a director, owner or other individual provides a personal guarantee as part of a trade credit application, that guarantee shall be governed by the specific wording of the guarantee executed by that person.
26.2 No person shall be treated as having given a personal guarantee merely because they placed an order, signed a delivery note or acted on behalf of a limited company.
26.3 Any personal guarantee required by us must be expressly agreed in the relevant credit documentation.
27. Suspension and Termination – Business Customers
27.1 We may suspend further supply, withhold dispatch or terminate outstanding contracts with a Business Customer where:
- an undisputed payment is overdue;
- the Customer materially breaches these Terms;
- we reasonably believe the Customer will be unable to pay sums when due;
- insolvency proceedings commence or are threatened; or
- continuing supply would expose us to a material financial or legal risk.
27.2 Where legally permitted, sums already due to us shall become immediately payable upon termination.
27.3 Termination will not affect rights or liabilities which arose before termination.
28. Force Majeure
28.1 We will not be responsible for failure or delay caused by circumstances beyond our reasonable control.
28.2 Such circumstances may include severe weather, fire, flood, epidemic or pandemic, war, civil disturbance, industrial disputes, transport disruption, courier disruption, supplier failure, shortages of materials, power failure, telecommunications failure, cyber incidents, governmental action or import/export restrictions.
28.3 We will use reasonable efforts to minimise the effects of such circumstances.
28.4 Consumer rights which cannot legally be excluded remain unaffected.
29. Website and Technical Errors
29.1 We take reasonable care to maintain accurate website information, but cannot guarantee that the website will always be uninterrupted or error-free.
29.2 Product photographs, availability indicators and lead times may change.
29.3 We reserve the right to correct typographical, technical or administrative errors.
30. Data Protection
30.1 We will process personal information in accordance with applicable UK data-protection legislation and our Privacy Policy.
30.2 Personal information may be shared with couriers, payment providers, suppliers and other service providers where reasonably necessary to process and fulfil an order.
31. Communications
31.1 Where you provide an email address, telephone number or other contact information, we may use those details to communicate with you about your order, account, delivery or other relevant matters.
31.2 You are responsible for ensuring your contact details remain accurate.
32. Severability
32.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be treated as modified or removed to the minimum extent necessary.
32.2 The remaining provisions will continue in full force and effect.
33. Waiver
33.1 If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
34. Entire Agreement – Business Customers
34.1 For Business Customers, these Terms together with any written quotation, order confirmation and expressly agreed specification constitute the agreement relating to the relevant order.
34.2 Business Customers acknowledge that they do not rely upon representations not contained in or expressly incorporated into the contract, except that nothing in this clause excludes liability for fraud or fraudulent misrepresentation.
35. Changes to These Terms
35.1 We may update these Terms from time to time.
35.2 The version applicable to an order will normally be the version in force when the order is placed.
36. Governing Law and Jurisdiction
36.1 These Terms and contracts between us are governed by the laws of England and Wales.
36.2 Business Customers agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory legal requirements.
36.3 Consumers may have additional rights concerning jurisdiction according to where they live, and nothing in these Terms removes those rights.
Contact Details
The Site Supply Company Limited
1B Vauxhall Trading Estate, Greg Street, Stockport, Greater Manchester. SK5 7BR
Customers wishing to discuss an order, cancellation, return or complaint should contact us using the contact details published on our website.
Version 3.0 – August 2026